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Download the FAQ Download the FAQ uses strictly necessary cookies and related technologies to enable the website to function. The system will set Hik-Connect as the platform access mode by default.Check the Status of camera on Camera Management interface, if it shows The user name or the password is wrong, change the channel password to camera password If it shows IP camera does not exist ,check the PoE port status on Camera Management-Camera-PoE Configuration interface, insure the camera power supply is … the beta is mine cassandra m When our customer adds a device to the Hik-Connect account and the APP returns device is offline, we can follow steps below to solve the problem or locate the causes. Tap Configuration – Network – Advanced Settings – Platform Access to enter the Platform Access page.

Input the device user name and the device password to login. Input the device IP address and press the Enter key on your keyboard. 711 speakout Open the web browser on your PC. If it doesn't, you can find the camera with its default IP address which is 192.0.0.64. If your IP camera is correctly connected to your network it might get an IP from your router.

uses strictly necessary cookies and related technologies to enable the website to function.Download and install the SADP tool in your computer and just open it up to start the Hikvision IP camera configuration process. When our customer adds a device to the Hik-Connect account and the APP returns device is offline, we can follow steps below to solve the problem or locate the causes. Just follow the steps below to enable the Hik-connect service: Use a web browser and login into the device.Description. At first, the Hikvision devices come with the service disabled, so you need to login into the camera or recorder and enabled it in the advanced settings tab.